Terms and Conditions

Booking Conditions / Booking Policies / Privacy / Cancellation
GENERAL CONDITIONS
These are general hotel policies for Villa Matala.
As these may vary depending on the Villa, please also check the descriptions.
Minimum number of guests is 1.

Check-in
15:00 – 23:00 hours (after 23:00 there is an additional charge of 20€)

Check-out
11:00 hours

ADDITIONAL SUPPLEMENTS
You may request additional supplements/services/etc, from within the request form.
Any additional supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.

PETS
Pets are not allowed.


PAYMENT DEPOSIT
All requests via the booking form require a deposit to be considered valid.
No booking is considered “confirmed” until we receive a deposit or a full payment.
When you send us your deposit proof, we will email your booking confirmation with more information.

REMAINING PAYMENT
Τhe remaining amount can be paid upon your arrival, in cash or by transferring the amount before your arrival.

CANCELLATION / BOOKING MODIFICATION / NO SHOW / EARLY DEPARTURE
If you cancel your reservation within up to 90 days before your arrival, we will refund the deposited amount.
In case of cancellation within 90 days prior to your arrival, we will require that the full amount of the reservation to be paid to us.
How to cancel
You can reply to the email in the confirmation email sent to you upon your booking.
You may also contact us directly.

PRIVACY, PAYMENT AND SECURITY
Acceptance of the Privacy Protection Procedures
If you use this website you accept and consent to this Privacy Statement and the terms and conditions of use of the website, which are announced through this.

The information collected through www.villamatala.gr is designed for our statistical reasons, and are used for specific measurements and improvements of our website.

The information gathered from the website www.villamatala.gr, will never be given to any other organization or partner who is not associated to www.villamatala.gr.

The website www.villamatala.gr has been designed so that users can visit the website without having to reveal their identity except in the case that they wish to place an order through the website www.villamatala.gr.

With the completion of any request form on our website, you will be asked for your name, address, zip code in your area, your address, phone, and if any order is placed, the credit card (credit, debit or prepaid card) and way of payment for the order. We may also request more specific information, such as delivery information, billing and invoice information or details, or more information concerning any requested you have made.

By presenting us with your personal data, means that you consent that the data is used by the representatives of “Villa Matala” for the reasons mentioned above.

When you decide to proceed to a booking, then your personal information is sent to the hotel, which uses them according to the Greek Law only to ensure proper delivery of booking services. Your personal information cannot be published or disclosed to third parties without your written consent.


GENERAL QUESTIONS
Are taxes included in the room rates?
Yes, pricing information provided is final and inclusive of all taxes. However, this DOES NOT include any applicable hotel service fees, charges for optional supplements. The hotel will assess these fees, charges, and surcharges upon check-out.

Do I have to pay the room in advance?
A deposit amount is due in order to make your reservation final.

How do I know that my ONLINE reservation is confirmed?
You will receive an email stating that your reservation has been confirmed.
You may also receive a telephone from us.

Can I book a hotel room by telephone or email?
Yes, please visit our contact page.

I have booked a room but I did not receive a confirmation. What do I have to do?
Please contact us immediately.

How can I cancel or change my booking?
Please contact with us concerning this matter.

How do I know that my booking has been cancelled?
You will receive an email stating that your reservation has been cancelled.


We reserve the right to change, amend, add or delete any terms, conditions and notices under which this site is offered. Any changes made will be officially dated and shall therefore not effect any action or claim initiated prior to the date of said changes.
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